At Blue Identic, we are committed to ensuring customer satisfaction with every purchase. Our Return and Refund Policy is designed to be transparent, fair, and aligned with industry best practices. Please read the following guidelines carefully before initiating a return or refund request.

πŸ”Ή Eligibility for Return/Exchange

You may request a return or exchange under the following conditions:

  1. The item you received is damaged, defective, or has sizing/fitting issues.
  2. You received the wrong product.
  3. The product was lost during shipping.
  4. A technical error occurred during your order (e.g., pricing mistake, duplicate order).

⚠ Note: Return/exchange requests must be made within 72 hours of receiving the item.

πŸ”Ή How to Initiate a Return

To request a return or exchange, please follow these steps:

  1. Contact us via phone: πŸ“ž +880 1975-502183
  2. Or send us a message through our official Facebook or Instagram pages:
    πŸ”— facebook.com/blueidentic.bd
  3. If online contact is not possible, you may return the item to our warehouse (address available upon request).

πŸ”Ή Return Conditions

To be eligible for a return or exchange, please ensure the following:

  • The item must be unused, unwashed, and in its original condition.
  • All original tags must be intact and attached.
  • A valid receipt or proof of purchase must be provided.
  • Items that are used, damaged, or missing tags will not be accepted for return.

πŸ”Ή Non-Returnable Items

  • Items purchased under special offers, sales, or discounts are not eligible for return unless they are damaged or defective.
  • Shipping charges paid in advance for orders outside Dhaka or suburban areas are non-refundable.

πŸ”Ή Shipping Charges for Returns/Exchanges

  • Customers are responsible for all return shipping costs.
  • For returns within Dhaka, the item must be returned directly to the delivery person, and the return shipping fee must be paid on the spot.
  • For outside Dhaka orders, customers must return the product via courier at their own expense.

πŸ”Ή Refund Policy

  • Refunds are not issued unless the product is out of stock or undeliverable.
  • If eligible for a refund, it will be processed within 7–10 business days after we receive and inspect the returned item.
  • Refunds will be issued via the original method of payment or through bank/mobile transfer, as applicable.

πŸ”Ή Exchange Policy

  • Exchanges are subject to availability.
  • The replacement item must be of equal or higher value than the original.
  • Customers are responsible for the shipping costs involved in the exchange process.

βœ… Need Help?

If you have any questions about our return or refund policy, please don’t hesitate to contact us:

πŸ“ž +880 1975-502183
πŸ“© facebook.com/blueidentic.bd